Frequently Asked Questions

K-RIDE is a comprehensive transportation and delivery platform that connects users with reliable drivers for safe rides and swift package delivery services. We operate 24/7 to ensure you always have access to transportation when you need it.

K-RIDE is currently available in over 15 major cities and expanding rapidly. You can check availability in your area by downloading our app and entering your location. We're constantly working to bring our services to new cities.

You can download the K-RIDE app from the Google Play Store for Android devices or the App Store for iOS devices. Simply search for "K-RIDE" and look for our official app with the green car icon.

Open the K-RIDE app, enter your pickup location and destination, select your preferred ride type (Economy, Premium, or Delivery), review the fare estimate, and tap "Book Now". You'll be matched with a nearby driver within minutes.

Yes! You can schedule rides up to 7 days in advance. When booking, select "Schedule for later" and choose your preferred date and time. We'll send you a confirmation and reminder before your scheduled ride.

Average pickup time is 3-8 minutes depending on your location and time of day. During peak hours or in high-demand areas, it might take slightly longer. The app will show you the estimated arrival time when you book.

Yes, you can cancel your booking through the app. Free cancellation is available within 2 minutes of booking. After that, a small cancellation fee may apply to compensate the driver for their time.

We accept all major credit and debit cards (Visa, Mastercard, American Express), digital wallets (PayPal, Apple Pay, Google Pay), and cash payments. You can securely save multiple payment methods in your account.

Fares are calculated based on distance, time, and current demand. The app shows you an upfront price estimate before you book. There are no hidden fees - what you see is what you pay, plus any optional tip.

Yes, you'll automatically receive an email receipt after each ride. You can also view and download all your ride receipts from the "Trip History" section in the app for expense reporting or record-keeping.

Tipping is optional but appreciated. You can add a tip through the app after your ride, or give cash directly to your driver. Tips help support our driver partners and show appreciation for excellent service.

All K-RIDE drivers undergo comprehensive background checks, vehicle inspections, and safety training. We continuously monitor driver performance and maintain strict safety standards. Drivers must maintain high ratings to continue using our platform.

Yes! You can share your live trip details with friends or family through the app. They'll be able to track your route in real-time and see your estimated arrival time for added peace of mind.

Your safety is our top priority. The app includes an emergency button that connects you directly to local emergency services. You can also contact our 24/7 safety support team through the app or call our emergency hotline.

Yes, all vehicles on our platform must pass regular safety inspections and meet our vehicle standards. We require proof of insurance, registration, and maintenance records. Vehicles are also subject to random spot checks.